These Shopper Terms of Sale (these "Terms") apply when you visit or buy from an online store that Tokko Labs, Inc. (d/b/a Clero, "Clero," "we," "us," or "our"), a Delaware corporation registered to do business in the State of Washington, operates on clero.com for a brand (a "Storefront"). They are an agreement between you and Clero about your use of Storefronts and the orders you place through them. By placing an order, you accept these Terms. Our Shopper Privacy Policy explains how we handle your personal information.
1. Who Sells to You
Each Storefront offers the products of one brand (the "Brand"), whose name appears on the Storefront. Clero operates the Storefront and sells the products on the Brand's behalf: Clero holds the products in the United States, takes your payment, ships your order, and handles returns, refunds, and customer support. The products are made by or for the Brand, which is responsible for them as described in Section 3.
2. Eligibility and Delivery
You must be at least eighteen (18) years old, or the age of majority where you live, to place an order. Storefronts deliver only to addresses in the United States. You must give an accurate email address, phone number, and delivery address at checkout.
3. Products and Product Information
Product names, descriptions, ingredients, directions, claims, and images are provided by or for the Brand, which is responsible for its products' safety, labeling, and claims. We try to show them accurately, but colors and textures may look different on your screen, and packaging may differ from the images. Read the product label and directions before use, and stop using a product and seek medical advice if you have a reaction. You can send questions about a product, or reports of a reaction to one, to support@clero.com. We pass information about a reaction to the Brand, but we give the Brand your name or contact details only if you agree or the law requires it.
4. Prices, Taxes, and Shipping Charges
Prices are in US dollars and are those shown when you place your order. Sales tax is calculated from your delivery address and shown at checkout before you pay. Shipping charges, or free shipping when your order reaches the amount the Storefront shows, are also shown before you pay. Delivery times shown at checkout are estimates, not guarantees. If a product is listed at a clearly wrong price, we may cancel the order and refund what you paid in full.
5. Placing an Order and Paying
Your cart is kept in your browser. Items in your cart are not reserved, and their price and availability are checked again at checkout. We may limit the quantity of a product in an order. When you start checkout, the items are held for you while you pay and are released if you do not complete payment. You pay through a payment form provided and processed by Stripe, Inc.; Stripe handles your card or other payment details under its own terms and privacy policy, and we do not receive or store full card numbers. Your order is placed when your payment is completed. We may decline or cancel an order, for example if an item turns out to be out of stock, if we suspect fraud, or because of a pricing error; if we cancel an order after you have paid, we refund you in full.
6. Guest Checkout and Your Order Link
You can buy without creating an account. At checkout you give your email address, your delivery address, and a phone number, which we and the carrier use only for problems with delivering your order. After you pay, you receive a private link to your order, where you can see your order and, once it ships, follow its delivery. Anyone who has the link can see your order, including your delivery address, so keep it private. If you lose it, contact support@clero.com from the email address you used at checkout.
7. Shipping and Delivery
We ship your order from the United States with a carrier and show you the carrier's tracking number through your order link. Delivery status comes from our shipment-tracking provider and the carrier, and may be delayed or unavailable. If your order is late, arrives damaged, or does not arrive, contact support@clero.com.
8. Returns, Refunds, and Cancellations
Returns and refunds are handled under the return and refund policy posted on the Storefront where you bought, which sets out what can be returned, within what time, and how. Contact support@clero.com before sending anything back. Refunds are made to your original payment method through Stripe. A refund includes the matching share of the tax you paid, and it includes shipping charges only where the Storefront's policy says so or the law requires. A refund may take several business days to appear, depending on your card issuer or bank. To ask to cancel an order that has not shipped yet, contact support@clero.com as soon as possible, and we will tell you whether it can still be cancelled. Nothing in these Terms limits any right you have under applicable law to return a product or to receive a refund.
9. Payment Disputes
If something is wrong with a charge, please contact support@clero.com first so that we can put it right. You keep any right you have to dispute a charge with your card issuer or bank; if you do, we may share the order, delivery, and tracking records with Stripe and your card issuer to respond.
10. Creators and Creator Links
Brands work with creators who promote their products, and a creator may be paid by the Brand. If you reach a Storefront through a creator's link (a link of the form clero.com/s/ followed by a code), an order you place soon after may be credited to that creator, so that the Brand can see the sales that creator's posts bring. Creators do not receive your name or contact details. A creator's opinions are the creator's own.
11. Using Storefronts
You must not misuse a Storefront, for example by placing fraudulent orders, using another person's payment details without permission, interfering with a Storefront's operation or security, or copying Storefront content by automated means. Storefront content, including the Brand's trademarks and images, belongs to the Brand, to Clero, or to their licensors, and you may use it only to shop.
12. Warranties
Any express warranty for a product is given by the Brand or the product's manufacturer, as stated on the product or its packaging; Clero does not add its own. To the extent permitted by law, the Storefront website and the information on it are provided "as is." Nothing in these Terms excludes or limits a warranty or right that the law gives you and that cannot be excluded or limited.
13. Limitation of Liability
To the extent permitted by law, Clero is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of a Storefront or from an order, and Clero's total liability for any claim relating to an order is limited to the amount you paid for that order. These limits do not apply where the law does not allow them, including to the extent the law does not allow liability for personal injury or fraud to be limited.
14. Governing Law and Disputes
If you have a problem, contact support@clero.com first; most issues can be resolved quickly. These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, but this does not deprive you of the protection of the mandatory consumer-protection laws of the state where you live. You may bring a claim in a small-claims court or in another court with jurisdiction over it.
15. Changes to These Terms
We may update these Terms. Updated Terms show a new version and effective date, and the Terms in force when you place an order apply to that order. These Terms are drafted in English; translations are provided for convenience only, and the English version controls if there is any conflict.
16. Contact
- Orders, returns, and product questions: support@clero.com
- Legal notices: admin@clero.com
- Address: Tokko Labs, Inc. (d/b/a Clero), 300 Deschutes Way SW, STE 208, MC-CSC1, Tumwater, WA 98501, United States